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How to Decide between Third-Party and OEM Network Maintenance?

With a lot happening in the field of technology, businesses are demanding IT professionals to be more proficient while being cost-efficient. As per a report, it was reported that the average IT budget only grows $2,000 a year. In such a case, there is an increased in to formulate a strategic plan to invest the IT budget and develop efficient small business IT solutions. To optimally utilize the stringent budget at hand, most companies find it difficult to get an excellent support service for their data management. Here, third-party maintenance can be the answer for most small enterprises that cannot afford to invest too much of support services for the IT needs.

The Trouble with OEM Support
Most IT professionals are of the opinion that Original Equipment Manufacturer (OEM) is the only support service available for them. Most find it the most logical solution. But a proficient IT consultant providing IT support services will tell you this is not the case. In the matter of hardware maintenance, relying on the OEM is not always a suitable option for businesses. Typically, an organization using OEM support service records a high maintenance cost on hardware after three years of the purchase. The main reason is that manufacturers us to upgrade the equipment to the latest technology. They raise the maintenance cost to incentivize the complete renovation of the hardware. But moving over to up-graded technology is very costly and involves the hassle of data transfer and migration.

Small business owners who are tight on their budget can consider third-party services over OEM. An MSP is proficient enough to provide support services to businesses of all sizes and shapes. The most significant shortcoming OEM maintenance has is that it fails to match up with the complex structure of a business’s IT environment. Since most IT infrastructure are formed putting together IT components from various manufacturers, the OEM may have a little or no expertise handling in equipment that is not manufactured by them. It, in return, makes the troubleshooting more difficult and time-consuming. With a third-party support team, a business can find solutions to all its IT needs under one roof.

Third-Party Maintenance Benefits
The most significant advantage opting for third-party support is it saves over 70 percent of business’s cost of support. But it goes without forgetting that it is always essential to partner with a support team that is efficient enough to provide the right support services. Many MSPs have OEM-level certification making them efficient sufficient in implementing better support solutions. They also group the IT infrastructure under one single SLA that frees businesses from the hassle of recertification fees and other charges.

With an MSP, businesses can be assured of on-site troubleshooting. The SLA can have terms and conditions and protocols during a crisis or significant network downtime. Many SLAs have a clear contract in case there is a need for part replacement or change. Having the stock location makes the availability of spare parts more manageable.